Policies Page
Payment & Collections Policy
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Payment is due on the day of service unless we’ve agreed otherwise in writing.
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Accounts that remain unpaid after multiple reminder attempts may result in a pause of future services until the balance is resolved.
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If a balance remains unpaid 60 days after the service date, the account may be referred to a third-party collections agency. Clients agree to be responsible for any additional collection costs, fees, or legal expenses incurred in recovering the outstanding balance, as permitted by law.
Returned checks or failed payments will incur a $30 fee.
We value your business and understand that mistakes happen — please contact us promptly if there’s an issue with your payment.
By scheduling service, you acknowledge and agree to these terms.
Privacy Policy
This Privacy Policy ("Policy") applies to www.elementalxclean.com, and Elemental Experience Clean LLC ("Company") and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to the Company include www.elementalxclean.com. The Company’s website is an e-commerce site. By using the Company website, you consent to the data practices described in this statement.
Collection of your Personal Information
In order to better provide you with products and services offered, the Company may collect personally identifiable information, such as your:
-First and last name
-Mailing address
-Email address
-Phone number
We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include: (a) registering for an account; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.
Use of your Personal Information
The Company collects and uses your personal information in the following ways:
-to operate and deliver the services you have requested
-to provide you with information, products, or services that you request from us
-to provide you with notices about your account
-to carry out the Company’s obligations and enforce our rights arising from any contracts entered between you and us, including for billing and collection
-to notify you about changes to our www.elementalxclean.com or any products or services we offer or provide through
-in any other way we may describe when you provide the information
-for any other purpose with your consent
The Company may also use your personally identifiable information to inform you of other products or services available from the Company and its affiliates.
Sharing Information with Third Parties
The Company does not sell, rent or lease its customer lists to third parties.
The Company may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to the Company, and they are required to maintain the confidentiality of your information.
The Company may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on the Company or the site; (b) protect and defend the rights or property of the Company; and/or (c) act under exigent circumstances to protect the personal safety of users of the Company, or the public.
Automatically Collected Information
The Company may automatically collect information about your computer hardware and software. This information can include your IP address, browser type, domain names, access times, and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Company’s website.
Right to Deletion
Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:
-Delete your personal information from our records; and
-Direct any service providers to delete your personal information from their records.
Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:
-Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, and provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;
-Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
-Debug to identify and repair errors that impair existing intended functionality;
-Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;
-Comply with the California Electronic Communications
-Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.
Children Under Thirteen
The Company does not knowingly collect personally identifiable information from children under the age of 13. If you are under the age of 13, you must ask your parent or guardian for permission to use this website.
Email Communications
From time to time, the Company may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication.
If you would like to stop receiving marketing or promotional communications via email from the Company, you may opt out of such communications by Replying STOP.
Changes to This Statement
The Company reserves the right to change this Policy from time to time. For example, when there are changes in our services, changes in our data protection practices, or changes in the law. When changes to this Policy are significant, we will inform you. You may receive a notice when sending an email to the primary email address specified in your account, by placing a prominent notice on our Elemental Experience Clean LLC, and/or by updating any privacy information. Your continued use of the website and/or services available after such modifications will constitute your: (a) acknowledgment of the modified Policy; and (b) agreement to abide and be bound by that Policy.
Contact Information
The Company welcomes your questions or comments regarding this Policy. If you believe that the Company has not adhered to this Policy, please contact the Company at:
Elemental Experience Clean LLC
P.O. Box 238
Saco, Maine 04072
Email Address:
elementalxclean@gmail.com
Phone Number:
207-468-8571
Effective as of November 12, 2024
Residential Cancellation Policy
We truly value your business and understand that life happens, and we will always do our best to accommodate our clients whenever possible. To keep our schedule running smoothly and respect our team’s time, the following policy applies:
Recurring Cleaning Services
Recurring cleaning appointments canceled within three (3) business days of the scheduled service date will incur a $50 cancellation fee. This fee covers scheduling adjustments and reserved labor.
One-Time Cleaning Services
One-time cleaning appointments canceled within three (3) business days of the scheduled service date will incur a fee equal to 50% of the total service cost. Because these services require advance scheduling and dedicated staffing, short-notice cancellations significantly impact our schedule.
Lockouts or Inability to Access the Home
If our team arrives at the scheduled appointment time and is unable to access the property (due to lockout, incorrect entry information, utilities turned off, or any other access issue), the appointment will be treated as a cancellation and the applicable cancellation fee will apply.
If access can be restored within a reasonable timeframe, we may complete the service at our discretion.
Need to Make a Change?
Please contact us by phone or email as soon as possible if you need to cancel or reschedule. The three-business-day window excludes weekends and holidays.
We appreciate your understanding and look forward to keeping your home fresh and clean!
By scheduling services with us, you acknowledge and agree to this cancellation policy.
Residential Discounts & Referral Policy
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We are proud to offer the following discounts as a thank you to those who support our business and those who serve our country.
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Military Discount – 10%
We offer a 10% discount to military personnel and veterans as a small token of our appreciation for your service. Valid military identification may be required.
Referral Program – $50 Credit
We offer a $50 credit towards your next service when you refer a new client to us.
Referral Terms:
• The referred client must mention your name at the time of booking.
• Credit is issued after the new client’s first completed and paid service.
• Referral credit may be applied to future services only and has no cash value.
Discount Guidelines
• Discounts apply to regularly priced services only.
• Add-ons, specialty services, and fees are excluded.
We appreciate your continued support and the opportunity to serve you!